Customer Rights

Your Rights as a Customer

The Substantive Rules, Section 26.31(c), of the Texas Public Utility Commission, requires all telephone companies to inform subscribers of “Your Rights as a Customer”. Your rights have been published in the HCTC telephone directory. In addition, the Cooperative’s Bylaws have been published in the back of the directory for your convenience.

Your Rights as a client

The substantive rules, section 26.31(c), of the Texas Public Utility Commission, required all telephone companies to report subscribers to . Your rights have been published in the HCTC telephone directory. In addition, the Cooperative Regulations have been published on the back of the guide for your convenience.