Telephone Service Support
For information on how to use certain calling features, please click Calling Features Instructions.
Our service repair line is available 24 hours a day, 7 days a week, so that you can report problems as soon as they occur. Normally we will be out within 8 working hours to restore your service. Trouble reported on Sundays will be repaired the following Monday. We recommend you familiarize yourself with the Telephone Network Interface (demarcation) located on the outside of your house or building. Click on Telephone Network Interface for instructions on how to use the interface. By following these instructions, you will be able to determine if the trouble is caused by your equipment (i.e., house wire, jacks, phones) or by the Cooperative’s facilities. Hill Country Telephone will make any necessary repairs. However, you will be charged an hourly labor charge plus materials for repairs made to your equipment, unless you have signed up for our Inside Wire Maintenance service.